Question 1

What is Factorial IT?

Accepted Answer

Factorial IT is AI for business, applied to IT management. It knows every person in your company—their role, their team and what they need to do their job—and manages everything around them from one place: Mac, Windows, Linux, iOS and Android devices, apps and SaaS licenses, access, inventory, hardware purchasing and returns, tickets and audit evidence. Because it's connected to HR, whether you use Factorial or other software, every new hire, role change or departure is applied automatically. The work is handled by ONE, Factorial's AI agent, which sets up devices, manages permissions and resolves issues within your policies. Unlike a traditional MDM, it doesn't manage devices in isolation. It manages each person's IT.

Question 2

How long does it take to implement Factorial IT? Do I have to migrate from my current MDM?

Accepted Answer

Most teams are up and running in under two weeks. From day one, you work with an IT specialist from our team who sets up your policies with you, enrolls your first devices and adapts the timeline to your situation. If you're coming from another tool, they'll see the migration through to the end. And if you use Intune and would rather not migrate, we connect to it and you keep your current setup exactly as it is. No need to start from scratch.

Question 3

Does it manage remote and hybrid teams and personal devices (BYOD)?

Accepted Answer

Yes. Factorial IT configures, monitors and updates every device remotely, wherever each person is. With zero-touch enrollment—Apple Business Manager, Autopilot and Android Enterprise—new hardware arrives ready to use in any country in the world, and maintenance happens without on-site visits or trips to the office. On personal devices, it applies lightweight policies that protect company data without intruding on employees' privacy.

Question 4

How does it help with ISO 27001, NIS2 and SOC 2 compliance?

Accepted Answer

Factorial IT continuously checks that every device has the technical controls these frameworks require, as well as TISAX: encryption, passwords, patches and antivirus. If a device drifts out of compliance, it alerts you right away and you fix it remotely, while ONE generates the evidence automatically. And if you're going for certification, our specialist partners guide you from start to finish, from the initial assessment to the audit. Compliance stops being a one-off project and becomes part of day-to-day work.

Question 5

Can ONE make changes on its own?

Accepted Answer

No. ONE works within your company's rules and permissions: it inherits each user's permissions and can't go beyond them, no matter how a request is phrased. Any action that creates, changes or deletes something asks for your confirmation before it runs, and it's logged: who, what and when. You always have the final say.

Question 6

Where is the data hosted? Is it used to train AI models?

Accepted Answer

Your data is hosted in Europe and processed only to deliver your results. It's never used to train any model, now or in the future. ONE runs on private deployments of the leading LLMs within the EU, never through public endpoints, and it's designed from the ground up to comply with GDPR and the EU AI Act. Factorial is also ISO 27001 and SOC 2 certified.

Question 7

We don't have an IT team. Can we still use it?

Accepted Answer

Yes, and there are two ways to do it. You can run it yourself: we handle the setup with you and, from then on, all you need to do is record hires and departures in HR for Factorial IT to take care of the rest. Or you can hand it over to one of our MSP partners—managed IT service providers—who look after your devices, access, support and security for you. Either way, IT is under control without adding headcount.

All your company’s IT, connected to your people

Trusted by hundreds of IT and HR leaders serving 100,000+ employees

Automate the full lifecycle of people and equipment

Every device, in one MDM

Catch problems before anyone reports them

Get every new hire set up before day one

Reclaim the licenses nobody uses

Factorial's AI, working for every team

Stop jumping between disconnected tools

See how Factorial IT works

What IT teams that made the switch have to say

Frequently asked questions about Factorial IT